|What call center would you say this is? I say US Cellular.|
Multiple phone calls to a different agent every time were followed by four trips into town to talk to eight different representatives who ended up putting me on their phones to the call center. Most of my phone calls mysteriously disconnected just as they would answer after I had been holding for 15 minutes or more. Never once did I speak to the same person twice.
Ron's phone was not turned off. Instead they kept the account for him as a single account and opened me a new account as well. This was after I had taken in proof of death to their office as required.
I had to get a new credit line because they said the other phone was primarily Ron's, though I had originally opened it as a single phone in 1998 and added him in 2000. Never had one single payment been missed as they debited our checking account monthly. That didn't count for my credit history and I had to start over.
We have over 12,000 reward points that they were supposed to transfer to my new account. That was not happening either.
They owed us a refund then they billed us $216 in error when I showed the automatic payments had been made but that didn't keep them from closing my account for several hours before I realized why I wasn't getting any phone calls. They apologized.
There is not room to list all the problems, but I did finally get "almost" everything resolved by threatening in an email to file an informal complaint with the FCC to then be followed with a formal complaint if matters were not resolved. Results began to pour in that very day.
So far they owe me $52 credit balance on our original account. I can only knock on wood that everything else if finally resolved. It is time for me to get a new free phone but you can bet your sweet bippy that I'm going to wait at least a year before I contact these people again for any reason.
(Oh, why don't I change carriers you ask? Well US Cellular is the only cell service that can be accessed in my area. When my family visits no one can use their phones. Not Sprint, Verizon, T-Mobile or AT&T.)