Slim and Franke

Slim and Franke

Saturday, August 23, 2008

NETFLIX vs BLOCKBUSTER

I do not like to complain about Netflix. I love my movies. However it seems Netflix lets me down when I am counting on them the most.

I carefully planned the movies that should come while the grandchildren were visiting. The first arrived and it was broken. I notified Netflix and sent it the broken movie back. Awaiting the replacement, something happened to Netflix computer shipping system, so my other movies did not come as planned. Netflix gave me a 15% credit on my monthly bill but that did not help much after I had told the kids that movies were coming. Basically I was without movies for over a week and that looks like it should have been a 25% credit at least.

The replacement movie for the broken movie was the only one that arrived. Thankfully it was a good movie for six year old Hope especially. I mailed it back after viewing but Netflix has not received it yet. I reported it lost. They told me they would go ahead and send the next movie in my Queue but that has not been done.

Today I am giving Blockbuster a try. They have a free trial but I doubt they can avoid the same type of problems I have with Netflix. I won't threaten either to stop my service because, as I said at the beginning, I love my movies!

Any opinions out there on Blockbuster vs Netflix?

I posted my complaint too soon. Sure enough the new movie came in my Saturday mail as the CSR at Netflix had promised. I will use my free trial with Blockbuster and then I'll stay with Netflix. Somehow all your opinions have convinced me that I'm with the right vendor.Okay, okay, I will publish this retraction on my blog entry too in fairness.

11 comments:

  1. I only used Blockbuster when I went to the store years ago. I have used Netflix for 10 years perhaps and have had only one broken DVD and one lost DVD thus far. They always arrive withing two days.

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  2. Hey, I love that embiggen thing from your previous post!! It really works! Yeehaw!!

    I don't know much about either of those you mentioned. My nephew and his family have a library of movies. I go there and pick and choose when I long to see a movie!

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  3. I have never tried either of them. I checked them out a while back but never did anything. With our cable service we can "rent" movies through their service and they have other ones to choose from for free.

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  4. I expereinced the same shipping snafu problem with Netflix,---and it could happen to anyone. I have not tried Blockbuster's by mail program, although I used them before Netflix started the mail order systems. I am currently running five at a time----and keeping one eye on the mail Holiday's have pretty much kept a decent flow of movies through this home. You may find, if you have been looking for some of the older classics, one service may have them while the other does not---other than than I guess if the price is similiar there are no differences. I will stick with Netflix.

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  5. We have never done netflix, but we had blockbuster for over a year, until they raised the prices very high, compared to the first year. Seems they get you hooked on the movies and then raise the prices higher and higher. We cancelled.

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  6. I've really enjoyed catching up GA. I know nothing about movies. I always sleep thru them.
    Thanks for the tip on the wheel deal.
    I'll bet it seems mighty quiet around there now.

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  7. We have used Netflix for about 4 years and had one disc that would not play. I later learned that all I would have had to do was wash the disc with dish soap and dry it well and it would play. Sometimes the disc has a smudge on it from someone's fingerprints or worse,their peanut butter sandwich.

    We have never had the need to try Blockbuster by mail because Netflix is so good. You send the movie back on Tuesday,they get it Wednesday and you get your new movie on Thursday or Friday.Perfect!

    They also gave me a credit this week because of the computer glitch.

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  8. I posted my complaint too soon. Sure enough the new movie came in my Saturday mail as the CSR at Netflix had promised. I will use my free trail with Blockbuster and then I'll stay with Netflix. Somehow all your opinions have convinced me that I'm with the right vendor.

    Okay, okay, I will publish this retraction on my blog entry too in fairness.

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  9. Just two nights ago I was looking into Netflix, but after reading this post, I'm not so sure I want to get involved with it. You left me with something more to think about.

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  10. Scarlet:---"Try it, you'll Like it!!"---and very considerate of you to print your retraction of the complaint---very classy.

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  11. My problem with Netflix was not with them but with shipping. They'd say a movie was shipped and I'd get it 4 or 5 days later. I'd ship a movie back and it was a week before it was received. After I did the math, it is cheaper to run across town to get a movie or do a pay-per-view from my cable company.

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